Refund & Chargeback Policy

Last updated: February 2026

This Refund & Chargeback Policy applies to all payments made to SOFTRELIC SYSTEMS LTD via https://validare.co/.

1. General Principles

We are committed to transparent and fair billing practices.

Customers are encouraged to contact our support team before initiating a chargeback.

Support Email: [email protected]

2. Refund Eligibility

Refunds may be issued:

• Where services were not delivered
• Where duplicate payments occurred
• Where billing errors are confirmed
• Where cancellation terms allow

Refund requests must be submitted within 14 days of the transaction date unless otherwise agreed.

3. Non-Refundable Cases

Refunds will not be issued in cases of:

• Fully delivered digital services
• User error
• Failure to read service description
• Violation of Terms
• Abuse of platform access

4. Refund Process

If approved:

• Refunds are processed via the original payment method
• Processing time: 5–10 business days
• Transaction fees may be non-refundable where permitted

5. Chargeback Prevention

Before initiating a chargeback, customers must:

• Contact our support team
• Allow reasonable time for resolution

Unjustified chargebacks may result in:

• Account suspension
• Recovery actions
• Reporting to payment processors

6. Fraud & Abuse

We actively monitor transactions for:

• Fraud indicators
• Multiple refund attempts
• Chargeback abuse

We reserve the right to:

• Challenge illegitimate chargebacks
• Provide transaction evidence to acquiring banks
• Restrict future services

7. Representment Rights

Where a chargeback is initiated:

• We may submit transaction evidence
• We may provide proof of service delivery
• We may cooperate with acquiring banks and card schemes